Question 1

How do I place an order?

Accepted Answer

Browse our range, select your preferred variant(s), and add them to your cart. Go to checkout, enter your delivery address (please double-check it), choose your payment method, and place your order. You'll receive an order confirmation via email and SMS/WhatsApp.

Question 2

Do I need an account?

Accepted Answer

No. You can place an order as a guest using just your contact and delivery details. Creating an account lets you track your orders, save delivery addresses, view your order history, and enjoy faster checkout in the future.

Question 3

What payment methods do you accept?

Accepted Answer

We accept UPI (Google Pay, PhonePe, Paytm, etc.), credit and debit cards, and net banking.

Question 4

Are my online payments secure?

Accepted Answer

Yes. All payments are processed through secure, encrypted, PCI-compliant payment gateways. We do not store your card or banking details.

Question 5

When will my order be delivered?

Accepted Answer

Orders are dispatched within 1–2 working days. Delivery generally takes 3–5 working days for metro cities and 5–7 working days for other locations, depending on your PIN code. These are estimates—see our Shipping Policy for details.

Question 6

How much is the delivery charge?

Accepted Answer

We offer free delivery on orders above ₹400. Orders below ₹400 are charged a flat ₹100 delivery fee. The applicable delivery fee is shown at checkout before payment.

Question 7

How can I track my order?

Accepted Answer

Once your order is shipped, we'll send you a tracking link via email and SMS/WhatsApp. If you have an account, you can also track your order under My Orders.

Question 8

I placed an order but didn't receive a confirmation. What should I do?

Accepted Answer

Order confirmations are usually sent immediately but may occasionally be delayed. Please check your Spam or Promotions folder first. If you still haven't received it within a few hours, email us at nohangover@boohz.com or call/WhatsApp us at +91 90085 72518, and we'll confirm your order status.

Question 9

Can I modify my order after placing it?

Accepted Answer

We process orders quickly, so changes (size, item, quantity) can only be made before dispatch. Contact us as soon as possible at [support contact] and we'll help if the order hasn't shipped yet.

Question 10

Can I change my shipping address after ordering?

Accepted Answer

If your order hasn't been dispatched, we can usually update the address. Reach out to [support contact] immediately with your order number and the corrected address.

Question 11

Can I change or cancel my order?

Accepted Answer

Yes, provided your order hasn't been dispatched.Modify your order: Contact us as soon as possible, and we'll do our best to accommodate your request.Change your delivery address: Share your order number and updated delivery address with us immediately.Cancel your order: Orders canceled before dispatch are eligible for a full refund, which will be processed within 7 working days. Once dispatched, cancellations are not possible. Please refer to our Cancellation & Refund Policy. For eligible returns after delivery, please refer to our Return & Replacement Policy.

Question 12

Will I receive an invoice or GST invoice?

Accepted Answer

Yes. A tax invoice is included with every order and emailed to you after dispatch. If you require a GST invoice, simply enter your GSTIN during checkout.

Question 13

What if I receive a damaged, defective, or incorrect item?

Accepted Answer

We're sorry if that happens. Please contact us within 3 days of delivery with your order number, photos, and, where possible, a short video of the item and its packaging. We'll review your request and arrange a replacement or refund as quickly as possible. See our Return & Replacement Policy for full eligibility details.

Question 14

How can I contact Boohz?

Accepted Answer

Email us at nohangover@boohz.com or call/WhatsApp us at +91 90085 72518. Our customer support team is available Monday to Friday, 10:00 AM–6:00 PM (IST).

Frequently Asked Questions