Return & Replacement Policy
Last updated: 7 August 2026
Because Boohz products are consumable food and beverage products, we do not accept conventional returns for change of mind or personal taste preference. We will, however, address genuine product or fulfillment issues in accordance with this policy and applicable law.
1. Eligible issues
You may request assistance where:
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a product was damaged in delivery;
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a product is defective, spoiled or otherwise not of the quality represented;
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you received a product different from the one ordered;
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one or more products are missing from the order; or
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the product is otherwise not as described or required by applicable law.
2. When to contact us
Please notify us within 3 days of delivery so that we can investigate and resolve the issue promptly. Requests made after that period will be considered based on the nature of the issue and the circumstances of the claim. The 3-day request period does not limit any non-waivable rights under applicable consumer-protection law.
3. Information to provide
Email nohangover@boohz.com and include:
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your order number and contact details;
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a brief description of the issue;
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clear photographs or video of the affected product and outer/inner packaging, where relevant; and
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details of missing or incorrect items.
Please retain the affected product and packaging until we complete the review. We may request reasonable additional information needed to verify the claim.
4. Resolution
After reviewing and approving the request, we may provide a replacement for the affected product at no additional cost. A physical return is generally not required for a damaged product unless we specifically request it and arrange the process. If a suitable replacement is unavailable or inappropriate, we may provide a refund or another remedy consistent with the Cancellation & Refund Policy and applicable law.
5. What is not ordinarily eligible
Subject to applicable consumer rights, we do not ordinarily accept requests based only on:
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change of mind;
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personal taste or flavor preference where the product is not defective or misdescribed;
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damage caused by improper storage, opening, use or handling after delivery; or
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a purchase from a third-party retailer or marketplace, which should ordinarily be raised through that seller or platform.
6. Consumer rights
Nothing in this policy excludes or restricts rights or remedies available for defective, deficient, unsafe, spurious, misdescribed, adulterated or otherwise non-compliant products under applicable law.
7. Contact us
Booch Beverages Pvt Ltd
No. 36/5, Hustlehub Tech Park, Building H-210,
27th Main Road, Sector 2, HSR Layout,
Bengaluru, Karnataka - 560102
Email: nohangover@boohz.com
Phone: +91 90085 72518